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    0 0

    Reporter Tomas Grunwald (tgrunwald) Tomas Grunwald (tgrunwald)
    Created Nov 8, 2018 12:06:42 PM
    Updated Dec 5, 2018 1:19:25 PM
    Resolved Dec 4, 2018 5:53:51 PM
    State Without verification
    Assignee Pavel Nikolaev (pasha)
    Subsystem Notifications
    Type Support Request
    Priority Major
    Browser Any Browser
    OS Any OS
    Fix versions Unscheduled
    Affected versions 2018.2.42881

    On our Youtrack server the mail notifications about assignee change stopped to be delivered.
    When I try to look at notification templates->Issue Change->Issue digest, always the message about overloaded server pops up

    and in errors log appear following error: 08/11/18 10:01:29,334 ERROR [@946525153-66259] [ErrorExceptionMapper ] [tomas.grunwald@192.168.1.96] Caught ex
    ception during request processing at POST /api/admin/notificationSupplement/preview requested by Mozilla/5.0 (Windows N
    T 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.77 Safari/537.36
    java.lang.ClassCastException: null

    Any hints how to fix?
    Attached our latest logs.
    Thank You


    0 0

    Reporter Andrey Skladchikov (Andrey.Skladchikov) Andrey Skladchikov (Andrey.Skladchikov)
    Created Dec 4, 2018 3:38:36 PM
    Updated Dec 5, 2018 1:45:26 PM
    State In Progress
    Assignee Andrey Skladchikov (Andrey.Skladchikov)
    Subsystem No Subsystem
    Type Task
    Priority Normal
    Fix versions Unscheduled

    0 0

    Reporter Jiri Fait (jiri.fait) Jiri Fait (jiri.fait)
    Created Sep 11, 2018 3:30:09 PM
    Updated Dec 5, 2018 2:03:55 PM
    State In Progress
    Assignee Oleg Larshin (Oleg.Larshin)
    Subsystem Workflow
    Type Task
    Priority Critical
    Fix versions Unscheduled
    Could you please setup the same workflow like in case of IntelliJ IDEA (https://youtrack.jetbrains.com/issue/ADM-20089) but this time for WebStorm?

    There is a support address in Zendesk webstorm-support@jetbrains.com, so we would like to recieve the notifications about a new WebStorm issues at this address. The additional workflow (e.g. group, assignee, ets...) will be setup in Zendesk.

    The tickets should look like this: https://jbs.zendesk.com/agent/tickets/1735182

    Serge Baranov's comment in: https://youtrack.jetbrains.com/issue/ZEN-696 might help

    0 0
  • 12/05/18--03:16: JT-50498: Test manually
  • Reporter Anna Zhdan (Anna.Zhdan) Anna Zhdan (Anna.Zhdan)
    Created Nov 26, 2018 4:55:23 PM
    Updated Dec 5, 2018 2:16:08 PM
    State In Progress
    Assignee Mikhail Kapusta (Mikhail.Kapusta)
    Subsystem No Subsystem
    Type Task
    Priority Normal
    Fix versions Unscheduled

    0 0

    Reporter Dmitry Trofimov (traff) Dmitry Trofimov (traff)
    Created Dec 5, 2018 2:02:57 PM
    Updated Dec 5, 2018 2:20:41 PM
    State Open
    Assignee Oleg Larshin (Oleg.Larshin)
    Subsystem Workflow
    Type Task
    Priority Normal
    Fix versions Unscheduled
    Could you please setup the same workflow like in case of IntelliJ IDEA (https://youtrack.jetbrains.com/issue/ADM-20089) but this time for PyCharm?

    There is a support address in Zendesk pycharm-support@jetbrains.com, so we would like to recieve the notifications about a new PyCharm issues at this address. The additional workflow (e.g. group, assignee, ets...) will be setup in Zendesk.

    The tickets should look like this: https://jbs.zendesk.com/agent/tickets/1735182

    Serge Baranov's comment in: https://youtrack.jetbrains.com/issue/ZEN-696 might help

    0 0

    Reporter Fluff Abrahamsson (fluffdune) Fluff Abrahamsson (fluffdune)
    Created Nov 17, 2018 1:40:00 AM
    Updated Dec 5, 2018 3:46:27 PM
    Resolved Nov 19, 2018 11:15:05 AM
    State Duplicate
    Assignee Alexander Anisimov (xi-eye)
    Subsystem Single Issue View
    Type Bug
    Priority Normal
    Browser Firefox
    OS Any OS
    Fix versions Unscheduled
    Affected versions Unknown

    What steps will reproduce the problem?

    1. Using youtrack hosted with myjetbrains I try to open an issue with comments
    2. Page loads and an error-message at the bottom right tells me "Error. Check server logs for details."
    3. Loading an issue without comments does not display this error.

    What is the expected result?
    The page loads without errors.

    What happens instead?
    The issue is loaded but the comments are not. A message allows me to try and "Load more" but the same error is displayed when trying to load more.

    Please provide any additional information below.
    Attach a code sample as text, a screenshot or screencast if possible

    Our subdomain is replaced with nnn here.

    The console displays the following message:

    SyntaxError: "JSON.parse: end of data while reading object contents at line 1 column 181859 of the JSON data"
    	K https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:6224
    	Rt https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:47967
    	Dt https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:48436
    	o https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:1001
    	Dt https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:48418
    	u https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:49604
    	s https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:67793
    	c https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:68215
    	digest https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:73830
    	apply https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:75642
    	s https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:50936
    	g https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:53540
    	onload https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:53946
     Possibly unhandled rejection: {} vendor.b02d0fd08529cbb5efe5.js:16:61988
    	i/< https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:61988
    	kt/this.$get</< https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:47255
    	u https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:68035
    	$digest https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:73830
    	$apply https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:75642
    	s https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:50936
    	g https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:53540
    	Ht/</x.onload https://nnn.myjetbrains.com/youtrack/static/vendor.b02d0fd08529cbb5efe5.js:16:53946
    

    Which is followed by the following error message:

    XML Parsing Error: no root element found
    Location: https://nnn.myjetbrains.com/youtrack/api/analytics?$top=-1&ignoreLicenseErrors=true
    Line Number 1, Column 1: analytics:1:1
    

    I've tried logging out and logging in again.


    0 0

    Reporter Mariya Davydova (mary) Mariya Davydova (mary)
    Created Jul 24, 2015 2:41:40 PM
    Updated Dec 5, 2018 3:58:18 PM
    Resolved Dec 5, 2018 3:58:18 PM
    State Fixed
    Assignee Evgeny Naumenko (jk)
    Subsystem Mailbox
    Type Task
    Priority Normal
    Fix versions 2018.3.next
    Currently they receive emails with their randomly generated passwords and are not forced to change them.

    0 0

    Reporter Alexander Chernikov (sashache) Alexander Chernikov (sashache)
    Created Apr 19, 2016 8:55:21 PM
    Updated Dec 5, 2018 4:36:00 PM
    Resolved Dec 5, 2018 12:51:20 PM
    State Verified
    Assignee Andrey Skladchikov (Andrey.Skladchikov)
    Subsystem Wiki
    Type Usability Problem
    Priority Normal
    Browser Any Browser
    OS Any OS
    Fix versions 2018.2.43142
    Affected versions Unknown
    Consider inline code highlighter (you've called it so: https://youtrack.jetbrains.com/wikiHelpWrapper).
    A.k.a code samples in _back quotes_: code sample.

    YouTrack shows them on white background, like the regular text around.
    This is not always convenient, since does not allow to quickly notice the bounds of the sample inside the description.
    Also, when different colors appear in this sample it looks awkward when not separated from regular text.

    Would be better to show these fragments on some background, or show their bounds in another way.

    FireFox 45.0.2 if does matter.
    YT 7.0 build 21681.

    0 0
  • 12/05/18--05:36: JT-50501: Test manually
  • Reporter Anna Zhdan (Anna.Zhdan) Anna Zhdan (Anna.Zhdan)
    Created Nov 26, 2018 4:56:25 PM
    Updated Dec 5, 2018 4:36:25 PM
    State In Progress
    Assignee Alexander Buturlinov (alexander.buturlinov)
    Subsystem No Subsystem
    Type Task
    Priority Normal
    Fix versions Unscheduled

    0 0

    Reporter Andrey Tigay (andrey.tigay) Andrey Tigay (andrey.tigay)
    Created Nov 5, 2015 9:12:54 PM
    Updated Dec 5, 2018 4:37:30 PM
    State Open
    Assignee Pavel Nikolaev (pasha)
    Subsystem Search
    Type Feature
    Priority Normal
    Fix versions Unscheduled
    I would like to be able to add tags to comments. This will allow filtering comments by target tags.

    0 0

    Reporter Alexey Volkov (Alexey.Volkov) Alexey Volkov (Alexey.Volkov)
    Created Dec 5, 2018 11:07:37 AM
    Updated Dec 5, 2018 4:47:50 PM
    Resolved Dec 5, 2018 4:47:50 PM
    State Fixed
    Assignee Alexey Volkov (Alexey.Volkov)
    Subsystem Reports
    Type Task
    Priority Normal
    Fix versions Unscheduled

    0 0

    Reporter Maksim Ryzhikov (maksimrv) Maksim Ryzhikov (maksimrv)
    Created Dec 3, 2018 9:07:51 AM
    Updated Dec 5, 2018 5:03:00 PM
    State In Progress
    Assignee Maksim Ryzhikov (maksimrv)
    Subsystem Issue List
    Type Bug
    Priority Normal
    Browser Any Browser
    OS Any OS
    Fix versions Unscheduled
    Affected versions Unknown

    STR:

    • Open new issues list
    • Make issues with subtasks as a subtask of another issue

    ER: Depth of the issue's subtasks should be increased
    AR: Depth of the issue's subtask the same


    The problem in this code
    https://upsource.jetbrains.com/youtrack/file/1288e7356972ccd81f84045abcbdf8cf1976fbff/charisma/youtrack-frontend/app/components/sortable/directive/yt-sortable-tree-node.js?nav=924:1019:focused&line=38&preview=false

    It doesn't update $depth after resorting


    0 0

    Reporter Anastasia Bartasheva (ana.bartasheva) Anastasia Bartasheva (ana.bartasheva)
    Created Apr 10, 2018 6:37:25 PM
    Updated Dec 5, 2018 5:21:51 PM
    Resolved Dec 5, 2018 5:20:24 PM
    State Obsolete
    Assignee Pavel Nikolaev (pasha)
    Subsystem Custom Fields
    Type Bug
    Priority Normal
    Browser Any Browser
    OS Any OS
    Fix versions 2018.2
    Affected versions 2018.1.40341
    STR:
    1. YouTrack is in GMT+12 time zone
    2. Go to issue page (issue creation, issue edit page)
    3. Pick the date in Due Date field

    ER: The picked date is selected
    AR: The next to the picked date is selected (see attached)

    0 0

    Reporter Alexey Volkov (Alexey.Volkov) Alexey Volkov (Alexey.Volkov)
    Created Dec 5, 2018 5:16:53 PM
    Updated Dec 5, 2018 5:59:01 PM
    State Open
    Assignee Natasha Katson (Natasha.Katson)
    Subsystem No Subsystem
    Type Task
    Priority Normal
    Fix versions Unscheduled

    Since we are releasing timesheet report and as a result changing UI for other reports (time/estimation/matrix reports). We need new screenshots for our sources, documentation and other materials.


    0 0

    Reporter Pavel Nikitin (pavel.nikitin) Pavel Nikitin (pavel.nikitin)
    Created Mar 14, 2018 11:47:59 AM
    Updated Dec 5, 2018 6:07:56 PM
    State Open
    Assignee Unassigned
    Subsystem Konnector App
    Type Feature
    Priority Normal
    Fix versions Unscheduled

    0 0

    Reporter Mariya Davydova (mary) Mariya Davydova (mary)
    Created Jun 6, 2017 12:59:45 PM
    Updated Dec 5, 2018 6:10:34 PM
    State Open
    Assignee Pavel Nikolaev (pasha)
    Subsystem Gantt Chart
    Type Usability Problem
    Priority Normal
    Browser Any Browser
    OS Any OS
    Fix versions Unscheduled
    Affected versions 2017.2
    STR:
    1. Create a Gantt Chart with several dozens issue.
    2. Expand a side panel ('More') and ensure that the height of the panel is much more than the height of the page (~100 other reports will be fine).
    3. Re-calculate a report keeping a panel expanded.
    ER:
    A chart is in a small area with own scroll and looks fine.
    AR:
    A chart get all the possible height but the rendering area is less, so the chart is not completely rendered.

    0 0

    Reporter Ian Reay (Ian_Reay) Ian Reay (Ian_Reay)
    Created Dec 5, 2018 6:10:36 PM
    Updated Dec 5, 2018 6:10:36 PM
    State Open
    Assignee Alexey Volkov (Alexey.Volkov)
    Subsystem Gantt Chart
    Type Feature
    Priority Normal
    Fix versions Unscheduled

    The gantt chart is useful when planning out work items on a day by day basis but it doesn't functional well for strategic planning.

    It would be really nice if we could control the grouping of work units by day ( what you currently do ), week, month, quarter.

    Many planning items are done on a quarter by quarter basis and we want to see larger blocks for those.


    0 0

    Reporter Maria Baburina (Maria.Baburina) Maria Baburina (Maria.Baburina)
    Created Dec 5, 2018 1:07:22 PM
    Updated Dec 5, 2018 6:17:24 PM
    State Open
    Assignee Vyacheslav Lukianov (hoegaarden)
    Subsystem Full Text Index
    Type Bug
    Priority Major
    Browser Any Browser
    OS Any OS
    Fix versions Unscheduled
    Affected versions Unknown

    This ticket IDEA-203615 used to contain exception wrapped in ````stacktrace```, I couldn't find it by searching java.lang.NullPointerException at com.intellij.ui.content.impl.ContentManagerImpl.beforeTreeDispose

    It worked thougn after author removed stacktrace and left only back quoutes.


    0 0

    Reporter Andrea Sciamanna (sciamannikoo) Andrea Sciamanna (sciamannikoo)
    Created Dec 5, 2018 11:08:22 AM
    Updated Dec 5, 2018 6:20:42 PM
    Resolved Dec 5, 2018 6:20:42 PM
    State Duplicate
    Assignee Unassigned
    Subsystem User Profile
    Type Feature
    Priority Normal
    Fix versions Unscheduled

    I thought there was already an issue on this topic, but I couldn't find it.

    We need to have the ability to define a set a fields users can find in their profile and customise.

    We have a few rules which send notifications. Unfortunately, these rules have no clue about:

    • Users' availability. e.g. out of office
    • Users' working hours: notifications are sent via cron which means, depending on where they live, they might be sent outside their working hours
    • Users' willingness to receive these notifications: some users prefer a different way to be notified. As these notifications also set a specific tag, they go to their dashboard and look at a custom search showing the issues for which they need to send a reply

    All of this is impossible to handle unless I hard-code each user's setting in the workflows rules.
    All of this would be possible if the workflow rule could look at the custom fields the user has filled.


    0 0

    Reporter Павел Богатырев (pfight77) Павел Богатырев (pfight77)
    Created Dec 4, 2018 11:21:10 AM
    Updated Dec 5, 2018 8:57:37 PM
    Resolved Dec 5, 2018 8:57:37 PM
    State Duplicate
    Assignee Liubov Dievskaia (Liubov.Dievskaia)
    Subsystem No Subsystem
    Type Support Request
    Priority Normal
    Browser Any Browser
    OS Any OS
    Fix versions Unscheduled
    Affected versions Unknown

    У меня есть сохраненные поиски "Ошибки к исправлению" и "Текущие задачи". В первом мне важен один набор полей, во втором другой. Сейчас я могу настроить набор столбцов только общий для всех поисков:

    Это довольно неудобно, есть ли возможность настроить разные наборы отображаемых полей для разных поисков? Если нет, то хотелось бы увидеть в будущих релизах.


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