| Reporter |
Michael Lambert (Michael.Lambert)
|
|---|---|
| Created | Apr 18, 2013 5:15:55 AM |
| Updated | May 6, 2013 5:20:51 PM |
The organisation I work for has a single support address that receives a large number of emails. We want to configure the email integration to move emails to the correct project and sub-system based on a number of factors.
At present this can't be done with the mailbox post-processing as there is no ability to use "if" statements in the rules. We are also hampered by the inability to read the subject line.
An example of a mail rule set we would like to implement would be:
The ability to do conditional post-processing would greatly reduce the amount of work we need to do to keep our queues in check.
At present this can't be done with the mailbox post-processing as there is no ability to use "if" statements in the rules. We are also hampered by the inability to read the subject line.
An example of a mail rule set we would like to implement would be:
if ${subject} starts with "Cron" Subsystem Cron
if ${from} contains "customer.com" Subsystem CustomerName Priority Critical
if ${cc} contains "customer.com" Subsystem CustomerName Priority Minor
if ${subject} contains "notice" Project ProjectName Subsystem Notice
The ability to do conditional post-processing would greatly reduce the amount of work we need to do to keep our queues in check.