| Reporter |
Johannes Buehler (jonnybbb)
|
|---|---|
| Created | May 21, 2013 7:20:05 PM |
| Updated | Jun 21, 2013 4:16:37 PM |
| Priority | Normal |
| Type | Bug |
| State | Open |
| Assignee | Anna Zhdan (Anna.Zhdan) |
| Subsystem | Integrations |
| Fix versions | Gentle I, 5.0 |
| Fixed in builds | No Fixed in build |
| Affected versions | No Affected versions |
| Browser | Any Browser |
| OS | Any OS |
| Verified in build | Not verified |
| Verified by | Nobody |
| Reviewed by | No reviewed by |
| Severity | Routine |
If a ticket is shared with zendesk a new user is created, if the user does not already exist in youtrack. This is mentioned in the documentation. This would mean that we cannot use the integration cause we would need to a youtrack licence fit to our complete customer basis and we do not want to maintain the whole customer data in youtrack as well. What we need is sharing a ticket with zendesk and instead of creating a new user assign it to an existing one. Is such a scenario possible?