| Reporter |
Tim Gaunt (timgaunt)
|
|---|---|
| Created | Jun 11, 2010 9:34:45 PM |
| Updated | Aug 19, 2013 2:21:34 PM |
| Priority | Major |
| Type | Feature |
| State | Open |
| Assignee | Vadim Gurov (vgurov) |
| Subsystem | Admin |
| Fix versions | Backlog |
| Fixed in builds | No Fixed in build |
| Affected versions | 2.0 (Daring) |
| Browser | Any Browser |
| OS | Any OS |
| Verified in build | Not verified |
| Verified by | Nobody |
| Reviewed by | No reviewed by |
| Severity | Routine |
As administrators or elevated reporters, it would be helpful to be able to set a ticket's owner. Our clients often phone/email through tickets which we log but they're always logged under the administrators name which means the person who created the ticket never gets notified (they don't log in and watch a ticket).
Allowing administrators to change the owner of a ticket or specify it when creating a ticket would be very valuable.
Tim
Allowing administrators to change the owner of a ticket or specify it when creating a ticket would be very valuable.
Tim