| Reporter |
Andrea Sciamanna (sciamannikoo)
|
|---|---|
| Created | May 28, 2013 11:33:59 AM |
| Updated | May 28, 2013 1:04:44 PM |
| Resolved | May 28, 2013 1:04:44 PM |
| Priority | Normal |
| Type | Feature |
| State | Obsolete |
| Assignee | Mariya Davydova (mariyafomkina) |
| Subsystem | Mailbox |
| Fix versions | No Fix versions |
| Fixed in builds | No Fixed in build |
| Affected versions | No Affected versions |
| Browser | Any Browser |
| OS | Any OS |
| Verified in build | Not verified |
| Verified by | Nobody |
| Reviewed by | No reviewed by |
| Severity | Routine |
What steps will reproduce the problem?
1. Configure multiple projects
2. Configure dedicate mail boxes for each project in Mailbox Integration
3. Create a ticket by email
What is the expected result?
Notifications must be sent from the same email address configured in step #2
What happens instead?
Notifications are sent from the global email address configured in Settings: "Server 'from' email"
I Find way simpler to create different mailboxes for each project, than a single mailbox with complex rules to route tickets to the right project.
But this makes the option to answer to email notification not usable.
Any idea on how I can solve this?
1. Configure multiple projects
2. Configure dedicate mail boxes for each project in Mailbox Integration
3. Create a ticket by email
What is the expected result?
Notifications must be sent from the same email address configured in step #2
What happens instead?
Notifications are sent from the global email address configured in Settings: "Server 'from' email"
I Find way simpler to create different mailboxes for each project, than a single mailbox with complex rules to route tickets to the right project.
But this makes the option to answer to email notification not usable.
Any idea on how I can solve this?